As we all know, the primary focus of Total Quality Management is to meet customer’s requirements and provide them satisfaction by giving them completely flawless and faultless products and services, because a company succeeds only if its customers are satisfied with it.
Therefore according to ISO 9001: 2015, there are seven principles that companies and organizations have to follow and implement in order to acquire a Total Quality Management System and to make their customers happy.
#1 Customer Focus
One of the seven TQM’s principles is customer focus, it is the first one on the list, which indicates that this principle is the most important and dominant of all. The main aim of quality management is to provide complete satisfaction to customers and meet their expectations. Without focusing on the customer’s requirements and services, no company would be able to adopt Total Quality management at all.
By following the principle of Customer Focus, a company happens to build more trust in their customer, it secures its customers from turning back, and a big number of new customers are attracted to them. Moreover, it results in increased monthly revenue end enhanced reputation of the company.
Adopting leadership is the second rule of (TQM). Because it is the leader who aligns all the strategies, manages the resources, processes, and policies to achieve its main objective. Without leadership, a company would not be able to handle and engage the staff to maintain the quality that is needed to achieve the main goal.
With leadership, comes a bunch of desirable benefits which include increased productivity, enhanced efficiency, and better coordination between the different levels of the organization.
#3 Engagement of People
The third rule of TQM is to build engage all the people belonging to different levels of the organization to enhance its ability to create and delivering quality values to its customers.
Engagement of people in an organization enhances the understanding of the quality objectives of a company by the people within that organization. Moreover, it also gives rise to increased creativity, enhanced initiatives, and helps in the personnel development of employees.
#4 Process Approach
Process approach is included in the principles of TQM because when an organization manages its business in the form of maintained system processes rather than managing it in the form of departments, then it gives more accurate and faultless results.
Process approach is followed by consistency and predictability in the outcomes, more opportunities for improvements, and efficient use of resources.
For an organization to become successful, it should have an ongoing focus on improvement. Improvement is vital for the development and sustainability of an organization.
Focusing on improvement enhances the performance, improve the capabilities of an organization, and ensures the satisfaction of customer.
#6 Evidence-Based Decision Making
Making decisions after an in-depth analysis and evaluation of information is more likely to produce more efficient results.
Making verdicts after the analysis of evidence increases chances of achieving objectives and improves operational efficiency and effectiveness.
#7 Relationship Management
Last but not least, relationship management is an important rule of Total Quality Management because for the success and sustainability of an organization, it is important to maintain good term- relationships with related parties such as suppliers.
One of the major benefits of relationship management includes an increase in the capability of creating quality objectives for interested parties due to the sharing of sources.