Thousands of articles have already been written about the way the pandemic has changed the behavior and expectations of customers. Over the past year, many consumers have been forced to change their habits, use different suppliers and switch to new channels. As a result of this varied exposure, they’ve more than likely had the opportunity to compare your business with others they’re in contact with.What does this mean, for example, for a small retailer? First, it means they’re no … [Read more...] about 3 Customer Service Essentials in the post-pandemic Economy
To get right off the mark, software is the core of almost all businesses today, and every business requires some kind of ‘Central Management System’!Financial focused CRM systems are now almost entirely software based. Now you may question how a CRM system can work without software, but back in the day, a person actively connected departments within insurance firms via meetings and a paper trail.The good news is that today things are lot more centralised and completely digital!We … [Read more...] about How Important is CRM in Today’s Insurance Sales Climate?
Most business owners often confuse the difference between an ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management). This is because the two mentioned systems have lots of similarities. But despite their similarities, you will still notice differences, especially when it comes to their core functionalities.The two systems are an important solution in most businesses. These are used to boost the productivity and revenue of an establishment at the same time. In this … [Read more...] about ERP vs. CRM