If you are running a business, you will typically need to have some kind of customer service on offer. Whether that is a team of customer service professionals or account managers who are responsible for their own clients, you must have some way of looking after your customers.In 2020, more businesses are opting for customer service automation tools in order to upgrade their operations. But at what cost? Below, we look at the cost and benefits of customer service automation.The … [Read more...] about The Cost and Benefits of Customer Service Automation