Zelle is one of the most common names that come to your mind when you think about transferring payments. It has made transactions super-easy; you do not have to wait days to send or receive payments. Besides offering instant money transfer services, the best part is that Zelle does not charge a fee for the transaction. Yes, you read it right!
Thus, it makes most people wonder how Zelle makes money when it does not charge anything. What if we tell you that Zelle does not make money?
Zelle does not make a profit as it does not charge a transaction fee. Zelle only facilitates transfers between banks, helping them retain their customers. The growing trend of digital financial institutions is a serious threat to traditional financial institutions, such as banks that survive off their clients. Therefore, they need to maintain a customer base.
Zelle is not an independent profit-generating platform but maintains customers for the banks in the USA. The financial institutions manage the costs of maintaining the platform.
Zelle came into being to bridge the gap between money transfers between banks. A large number of bank clientele preferred P2P platforms as the transactions take less time. So, the big banks in America developed this platform to ensure people do not move from these financial institutions. Zelle provides the same instant-transfer service for bank transfers to retain their clients by facilitating them.
Zelle Operation Costs
As mentioned earlier, the banks that collectively form Early Warning Services, LLC incur the platform’s maintenance costs. These costs include employee salaries, office rent, website and application development, and marketing campaigns.
Besides retaining clients by offering instant transactions, the banks also benefit from the data collected by Zelle. Zelle keeps data on people’s spending habits which helps the banks provide targeted offers according to their interests.
Keep reading to learn more about Zelle for better understanding.
What is Zelle?
Zelle is a US-based modern banking system founded in 2017 by Early Warning Services, LLC. Early Warnings Services is a FinTech company owned by the biggest banks in America, including Capital One, Bank of America, JP Morgan Chase, Wells Fargo, U.S. Bank, PNC Bank, and Truist. You can use Zelle for money transactions with around 1,700 banks, credit unions, and minority deposit institutions. Zelle has assisted transactions of over $1.5 trillion since its establishment in 2017.
It is one of the most popular peer-to-peer (P2P) transaction models that allow people to send money to their friends and make merchant payments online. Transferring money immediately without a processing fee sets Zelle apart from regular bank transfers. You do not need a lot of details and a long process to transfer the amount. You can transfer money using the receiver’s phone number or email anywhere in America.
How does Zelle Work?
Zelle transfers money from one financial institution to another using Zelle Moves. Anyone in the US having an account in one of the banks operating the Early Warning Services, LLC, can use Zelle for money transfers. The users need to download the Zelle app and register on the platform. Registration is simple; you can send money anywhere as soon as you sign up. Another simple alternative is to find Zelle on your bank’s application. All banks that offer Zelle Moves have Zelle in the application. Thus, any user having a Mastercard or Visa card from any of the 924 financial institutions can make payments through Zelle. Users that do not have an account in partner institutions need to create an account in the Zelle app.
However, if you are receiving money through Zelle for the first time, it has a three-day waiting period. Transactions after the first take only minutes to process.
How to Receive Money with Zelle?
Receiving money with Zelle is incredibly easy. All you have to do is sign up on the Zelle app using your Visa or Mastercard or log into your bank application and search for Zelle. Follow these easy steps to receive money with Zelle:
- Open your email ID and click on the link in the payment notification received
- Select your bank or credit union
- Now you will see a few instructions to receive the money into your account.

Zelle’s Competitors
Venmo
Venmo is a P2P money transfer platform that lets you send payments to friends and businesses through the application. You can also send emoji messages to your contacts.
PayPal
PayPal is the parent company of Venmo and provides peer-to-peer transfer services just the latter. Besides application transactions, you can transfer money online and make payments through a debit card.
Cash App
Cash App is another Zelle competitor used by millions of users across the US and UK to send and receive payments. However, it charges a fee for each transaction.
Stripe
The next on the list of Zelle competitors is Stripe, which provides financial and transaction solutions to merchants. There are no monthly fees, but it has a pay-as-you-go pricing model.
Google Pay
Google Pay is a digital payment option for Android users for added convenience. You can also request payments like Zelle by searching for the sender through a QR code, phone number, or email address.
Apple Pay
Apple Pay is an online payment method similar to Google Pay for iOS devices. People using Apple products can use Apple Pay to make transactions.
The Bottom Line
Zelle is among the top choices for transferring money instantly between US bank accounts and credit unions without any additional transaction fee. Unlike some other P2P platforms, Zelle does not make any profits. Instead, it is operated by the top banks in America to provide a quick money transfer solution to their clients when bank transfers take up to three days. Using Zelle Moves enables them to transfer money between bank accounts faster. Zelle is operated and owned by Early Warnings Services, comprising the biggest banks in America, including Capital One, Bank of America, JP Morgan Chase, Wells Fargo, U.S. Bank, PNC Bank, and Truist. They manage Zelle’s operational costs to retain their clientele.
FAQs
Who can use Zelle to transfer payments?
Anyone with a bank account in the US can use Zelle for money transfers within the United States. Merchants, banks, credit unions, and clients of partner financial institutions can use Zelle to transfer payments.
Is Zelle better than PayPal?
Zelle and PayPal are similar in many aspects besides their payment model. While Zelle is absolutely free for consumers, PayPal has a complicated fee structure comprising many variables.
Does Zelle work internationally?
Given the free money transactions through Zelle, everyone wants to make international payments without a fee. However, Zelle does not work internationally and can only be used if you have an account with an American financial institution.
Is Zelle safe to receive money from strangers?
Zelle is safe for transactions, but receiving payments from strangers through any P2P platform can be a scam. The scammer may ask you to return the money or something similar, leading to data or money loss. Thus, it is better to ignore payments from strangers.
How long does it take to receive money from Zelle?
If you receive money through Zelle for the first time, you must wait three days. All other transactions will take no more than a few minutes. That’s what makes Zelle a favorite among users.



Matthew is a Co-Founder at BusinessFinanceArticles.org. Matthew was a floor manager at a local restaurant in Wales. He lost his job after the pandemic and took initiative to make a team and start the project.
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