The functioning of a hotel looks very simple to a guest, but in reality, its management is very complex. There are many departments in a hotel that are working together for its smooth running.
10 Main Departments of Hotel
Small hotels may have four or five departments but large hotels may have more departments according to their need. Here are the main 10 departments of a hotel that coordinates with each other and help the smooth running of a hotel
The front office department plays an important role as the guest has to interact with this team when he enters in a hotel.
This department has the role of guest relations e.g. reception, reservation of rooms, registration.
They Carry their luggage, give them their room key, show them their room, and make the bills of guests, check-in, and check-out of guests.
The housekeeping department is responsible for the cleanliness of the whole hotel and surroundings. They are responsible for the clean, attractive, and comfortable environment of the hotel which attracts the guest.
Every morning the housekeepers set out to their routine work. They knock every door of hotel cleans it once the guest is out, they make beds, wipe surfaces or use vacuum cleaners
Once the guest is out and is not coming then they make extra arrangements for the new guest, they replace the towels, thoroughly cleans the whole room, check out everything is working properly, and make the room worth living for the new guest.
Food and beverage serving Department
The food and beverage department greets the guests and gives details about the menu items. This department takes orders from the guests and delivers to kitchen staff which in turn prepares food for the guests and then they serve the food to the guest.
A kitchen is a room used for cooking. The kitchen staff has to prepare the food and orders given by the guests.
Engineering and Maintenance department
The engineering and maintenance department is responsible for the maintenance of the whole equipment or machinery of a hotel.
Their role is very vital as they are responsible for adjustments, replacements, repairs, and record keeping.
This team includes civil, mechanical, and electrical experts who are responsible for not only proper working of equipment but also for safety, security, energy management, waste management and fire protection in a hotel.
The role of accounts in a Hotel is Money out, money in, payroll, reporting, Financial Controls. Accounts department makes payment and keeps any type of bill paid, they process the incoming payments, the salary of employees is distributed by them also the tax is paid by them,
They prepare financial reports and make sure there is no any type of error or fraud
This department works for the safety of guests, employees, and property of a hotel. They limit the damage of property and prevent crimes happened in off time. A security guard is trained and knows how to use different weapons. Sometimes security works with the local police department to eradicate thieves
This department hires employees and trained them how to work, It’s their responsibility to hire anyone or fire anyone.
They develop the job description of all employees, their interviews, and shortlist selected candidates. They are responsible for their training, their per motion, increment in their salaries, Relation between different department employees
Human resource department make policies and rules of the hotel and modify them when need arise
Sales and Marketing
The sales and marketing department work for increasing the hotel revenue. It negotiates sales contracts, manages hotel marketing efforts.
Their activities include efforts to customer awareness, customer demand, booking clients, and advertising hotels. They decide which medium is best to advertise their service i.e. Radio, television or social media websites.
As they have relations with customers so they recommend modification in services or adding new service.
To maintain customer trust sales and marketing department make sure that the customer is happy with the service.
Information Technology y department is responsible for the whole IT services, they overlook the installation and maintenance procedure of computer system, Business service, Offices, computer network, sales and purchasing record, employees working their details
These are the departments on which a Hotel is consisting of. Each department has its unique role and helps in the smooth running of the hotel.